Frequently Asked Questions

How long does it take to receive the box after signing up?

We aim to get your Courageous Caterpillar activity pack to you as quickly as possible each month; unfortunately, Royal Mail are experiencing covid-related delivery delays which are affecting some subscribers. If you haven’t received your activity pack within 10 days from sign up, please contact us on 01865 796776 or email theteam@thecourageouscaterpillar.org.uk

When is payment taken?

The first payment will be taken on the day you sign-up and payments will then continue to be taken monthly thereafter. If you choose annual subscription your payment will be taken every year, on the anniversary of the day you signed up. Please note, the boxes will only be delivered for the first 12 months, thereafter your payment becomes a donation to Helen & Douglas House. To cancel your payment please contact us on 01865 796776 or email theteam@thecourageouscaterpillar.org.uk.

Please be aware that any cancellations during your subscription period will result in subsequent boxes not being delivered.

Can I use the product with more than one child?

The Courageous Caterpillar has been designed with one child in mind. More than one child can easily take part but you may need to supply them with some additional resources such as paper and items for the activities.

Can I buy the product as a gift?

Yes, just add the name and the address of the recipient at checkout.

How do I cancel or amend my subscription?

If you’d like to update any of your details or cancel your monthly subscription, please contact us on 01865 796776 or email theteam@thecourageouscaterpillar.org.uk

Do I need to sign to receive the box?

No, our boxes can be delivered through your letterbox so there is no need to worry about when it will arrive.

What do I do if my box is wrong or damaged?

We will do everything to ensure that you receive the correct box and that your box arrives to you in the best condition but mistakes do happen. If you need a replacement box please contact us on 01865 796776 or email theteam@thecourageouscaterpillar.org.uk

How do I update my contact preferences?

If you would like to change the way we contact you please contact us on 01865 796776 or email theteam@thecourageouscaterpillar.org.uk

How does the product help to build a child’s emotional resilience?

The Courageous Caterpillar was developed during the COVID-19 lockdowns. We recognise the importance of emotional resilience in children and we have created a tool that encourages conversations about life’s big lessons. Every month for twelve months you will receive a box that helps introduce a different topic to your child in a friendly and accessible way.

What is included in the boxes?

Each box includes a 12-page story booklet, two activities, a surprise such as a colouring-in book and some of the boxes will have craft items. The boxes will be based on the following life lessons:

1. Courage
2. Asking for help
3. Helping others
4. Community
5. Remembrance
6. How we feel
7. Our differences
8. Being yourself
9. Confidence
10. Don’t give up
11. Waiting for things
12. Feeling thankful

How does my monthly gift help children?

Helen & Douglas House hospice improves the lives of local terminally ill children and their families living in Oxfordshire and the surrounding counties. We are the world’s first children’s hospice and we provide one-to-one respite and end-of-life care at our hospice in Oxford as well as end of life care at home and in hospital. Our amazing care makes it possible for families to create happy memories which will last forever. We need to raise at least £3.4m each year to fund care and we cannot do that without your help.

How much of the money goes to Helen & Douglas House?

All the profits raised through The Courageous Caterpillar go to Helen & Douglas House.

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“Luna gets so excited when her caterpillar box arrives in the post. She can’t wait to read the story together and complete all of the activities. She’s so proud of herself when she’s finished. It’s lovely for us to spend this quality time together each month.”

Kirsty, Luna’s mum

Ready to get started?

Designed for 4–6-year-olds, but fun for anyone aged 3+.